Have a question?
Frequently Asked Questions…
When will my order ship? Most orders ship within 72 hours, Monday – Friday. However, we are the manufacturer of Sands of the Desert and Black Water Clear Water for a global customer base, and thus supply a significant demand. All orders ship within thirty days.
When will my order arrive? Most U.S. orders arrive within 3-5 days after dispatch. International orders typically arrive within two weeks.
What is your return & refund Policy? You may return anything you purchase direct from Sands of the Desert website within thirty (30) days for a store credit minus shipping and a 25% restocking fee (contact us for an RMA number). We do not offer refunds for any reason.
What payment methods do you accept? We accept all major credit cards, Apple Pay, and Google Pay.
Are Sands of the Desert products offered wholesale? Yes, please use the Sands of the Desert Wholesale Order Form to place your wholesale order.